![]() ![]() You can try logging into the router, modem individually to see if you’re still connected to each. If the installation was performed or inspected by a professional installer and the issue cannot be resolved, service may be required. If you’re keeping your connection to WiFi but you don’t have access to the internet then it could be your router or modem or ISP. Failure to do so is dangerous and puts you at risk for electric shock. Never install a car stereo system or amplifier without first disconnecting the car battery. ![]() WARNING: There is a risk of personal injury. ![]() We would recommend bringing the unit to a professional installer for installation assistance. This usually occurs when the antenna remote (solid blue) and the amplifier remote (blue-striped) lead wires are incorrectly connected. Therefore, if there is no sound and/or the amplifier turns off when playing a CD, however the amplifier will stay on and there is sound when playing the radio, then there may be an issue with the installation. When installing these receivers with an amplifier that requires a dedicated turn-on amplifier connection from a receiver, the placement of certain wires need to be changed when connecting to the wiring harness. These car stereo receivers are designed to be used with an amplifier that has a signal-sensing, turn-on feature. Check Applicable Products and Categories for details.Ĭertain Sony® car stereo receivers were manufactured without having a dedicated circuit to power an amplifier. IMPORTANT: This article applies only to specific products and/or operating systems. Sony does not provide installation assistance. IMPORTANT: It is recommended that a qualified professional installer be consulted to ensure proper installation. ![]()
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